Política de reembolso

FaceSwape sells credits, not a subscription. This page explains when credits come back to you and when they don't. It is part of our Terms of Service.

1. How credits work

• Credits are sold in one-time packs through our payment provider (Stripe). Nothing renews automatically.
• Credits never expire.
• Rendering a video spends credits: one credit per second on Standard, more on Pro. The studio shows the exact cost before you start.

2. Purchased credits are non-refundable

Once a pack is paid for, the credits are added to your balance right away and the payment is not refunded, except where the law requires it. Credits cannot be exchanged for money or moved to another account. Credits spent on a render that completed are not returned.

3. Failed renders are refunded in credits

If a render fails, the credits it used go back to your balance automatically. You don't need to ask. You can see every charge and refund in your account settings. This is a credit refund, not a money refund.

4. Problems with a result

If a render finished but the result is clearly broken (for example, no face was swapped or the file won't play), email us within 7 days with your account email and the date of the render. If we confirm the problem, we return the credits to your balance.

5. Charged twice or not received

If you were charged but the credits never appeared, or the same pack was charged twice, email us and we will add the missing credits or refund the duplicate payment.

6. Contact

Write to support@faceswape.com from the email address on your account. We usually reply within 24 hours.